Privacy Policy

Privacy Policy.

Last updated: 09/06/2025

1. Introduction

This Privacy and Cookies Policy explains how Inc Architects Limited (“we”, “our”, “us”) collects, uses and protects your personal information when you visit our website or interact with us.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

2. Who We Are

Company name: Inc Architects Limited

Company number: 10631903

Registered office: 2nd Floor, Piccadilly House, 59 Piccadilly, Hanley, Stoke-on-Trent, ST1 1HR

Email: info@incarchitects.co.uk

Phone: 01782 479644

3. What Personal Data We Collect

We may collect and process the following information:

  • Full name and contact details (e.g. email, phone number)
  • Company name and job title (if applicable)
  • Technical data such as IP address, browser type and operating system
  • Information submitted through our online contact forms
  • Analytical data collected via cookies and Google Analytics 4

4. How We Collect Personal Data

We collect data in the following ways:

  • Directly from you (e.g. via contact forms or emails)
  • Automatically via cookies and tracking technologies
  • Via our CRM system, Capsule CRM, for managing client relationships

5. How We Use Your Information

We use your data to:

  • Respond to your enquiries
  • Provide architectural services and manage client projects
  • Improve our website and services through analytics
  • Comply with our legal obligations

6. Legal Basis for Processing

We rely on the following lawful bases for processing your personal data:

  • Consent: for marketing and non-essential cookies
  • Contract: when processing is necessary for the performance of a contract
  • Legitimate interest: such as improving our website or responding to enquiries
  • Legal obligation: for compliance with applicable laws

7. Sharing Your Information

We may share your data with trusted third parties, including:

  • Capsule CRM, for client relationship management
  • Google, for analytics purposes (via Google Analytics 4)
  • Website hosting and IT service providers under strict data processing agreements

We do not sell your data to third parties.

8. Cookies and Tracking Technologies

We use cookies to improve your experience on our website, understand usage patterns and support our marketing efforts.

Types of Cookies We Use

  • Essential cookies: Required for the functioning of the website
  • Analytics cookies: Provided by Google Analytics 4 to help us understand visitor behaviour
  • Functional cookies: Enhance the user experience (e.g. form memory)

Managing Cookies

You can manage or disable non-essential cookies using our custom cookie settings banner. Alternatively, you may adjust your browser settings to block or delete cookies.

Google Analytics 4

We use Google Analytics 4 to understand how visitors use our site. This information is anonymised and used in aggregate. GA4 may store data outside the UK, but we have implemented appropriate safeguards under UK data protection law.
You can opt out of Google Analytics tracking via your browser or by visiting tools.google.com/dlpage/gaoptout.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, regulatory, tax, accounting or reporting requirements.

10. Your Rights

You have the following rights under UK GDPR:

  • The right to access the personal data we hold about you
  • The right to request correction or deletion of your data
  • The right to object to processing or request restriction
  • The right to data portability
  • The right to withdraw consent at any time
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO)

11. Contact Us

If you have any questions about this policy or your personal data, please contact us:

12. Policy Updates

We may update this Privacy and Cookies Policy from time to time. Any changes will be published on this page and, where appropriate, notified to you by email.